Política de privacidad

Privacy Policy

Política de Privacidad

PRIVACY POLICY — ALERTA ACCESS

Effective Date: May 2026  |  Governing Law: State of Florida

1. Introduction

Alerta Global Inc ('we,' 'us,' or 'our') operates the Alerta Access platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform. By using Alerta Access, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, username, password, profile photo, and billing information

• Payment Information: Credit/debit card details processed through secure third-party payment processors. We do not store full card numbers.

• Usage Data: Pages visited, courses viewed, time spent, search queries, and interaction data

• Device Information: IP address, browser type, operating system, and device identifiers

• Communications: Messages sent through the Platform, support requests, and feedback

• User-Generated Content: Reviews, comments, and content posted on the Platform

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and improve the Platform

• Process transactions and send purchase confirmations

• Send administrative communications and Platform updates

• Personalize your learning experience

• Detect and prevent fraud and unauthorized access

• Comply with legal obligations

• Send marketing communications (with your consent)

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Instructors: Limited profile information is necessary to provide mentorship or course access

• Service Providers: Third-party vendors who assist us in operating the Platform (payment processors, email services, analytics)

• Legal Authorities: When required by law, court order, or to protect the rights and safety of users

• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

We use cookies and similar tracking technologies. Please see our Cookie Policy (Document 04) for details.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data by contacting hello@alertacreative.com.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data

• Correct inaccurate personal data

• Request deletion of your personal data

• Opt out of marketing communications at any time

• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at hello@alertacreative.com.

8. Children's Privacy

The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such a collection, we will delete the information promptly.

9. Security

We implement commercially reasonable security measures to protect your information. However, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Platform.

12. Contact

For privacy-related questions: Alerta Global Inc  |  3225 Pickfair Street Orlando, Florida 32803  |  hello@alertacreative.com